In today’s competitive sales environment, the difference between closing deals and losing them often lies in the details. Sales call recording software has become essential for teams looking to analyze conversations, coach representatives, and optimize their sales processes. With the rise of AI call recording software, sales teams now have access to powerful tools that not only record calls but provide intelligent insights that drive revenue growth.
Gong recording has led the conversation intelligence revolution, but it’s not the only game in town. From gong calls analysis to comprehensive call recording solutions, the market offers diverse options tailored to different team sizes, budgets, and technical requirements. Whether you’re looking for best call recording software for enterprise teams or affordable phone call recording software for small businesses, this guide covers the top-performing tools that sales professionals rely on in 2025.
The evolution of call recording software for business has transformed how sales teams operate. Modern platforms combine traditional recording capabilities with AI-powered features like sentiment analysis, conversation intelligence, and automated follow-up suggestions. Tools like ScreenApp lead this transformation as an AI screen recording tool and video summarizer that streamlines the entire sales call recording and reporting process.
This comprehensive comparison examines 12 leading sales call recording software solutions, analyzing their features, pricing, and performance to help you choose the right platform for your team’s success.
Top Sales Call Recording Software At a Glance
| Software | Best For | Key Features | Starting Price | Rating |
|---|---|---|---|---|
|
ScreenApp
BEST OVERALL
|
Complete Solution | AI Transcription, Screen Recording, Video Summarization | FREE |
★★★★★
5.0/5
|
|
Gong
|
Enterprise Teams | Revenue Intelligence, Deal Insights, Forecasting | Custom |
★★★★☆
4.8/5
|
|
Chorus (ZoomInfo)
|
Sales Coaching | Real-time Analysis, Performance Metrics | $8,000/yr |
★★★★☆
4.5/5
|
|
Otter.ai
|
Meeting Notes | Real-time Transcription, Keywords Search | FREE |
★★★★☆
4.3/5
|
|
Fireflies.ai
|
Small Teams | Multi-language Support, Smart Search | FREE |
★★★★☆
4.8/5
|
|
Jiminny
|
Performance Coaching | Automated Call Scoring, Deal Dashboards | Custom |
★★★★☆
4.6/5
|
12 Best Sales Call Recording Software Tools: Detailed Reviews
1. ScreenApp - The Complete Solution for Modern Sales Teams
ScreenApp stands out as the most comprehensive sales call recording software available, combining traditional call recording with advanced screen capture and AI-powered analysis capabilities.
Why It Stands Out: Unlike traditional phone call recording software, ScreenApp captures both audio conversations and visual presentations, making it perfect for modern sales calls that include screen sharing, demos, and hybrid presentations.
Key Features:
- Simultaneous screen, audio, and webcam recording
- AI-powered transcription with 99% accuracy
- Automated video summarization using GPT technology
- Secure cloud storage with team collaboration features and robust recovery and backup processes
- Real-time recording with instant sharing capabilities
- Multi-language transcription support
- Integration with popular video conferencing platforms
- Custom branding options for professional presentations
Pricing: Free tier available; Premium plans start at competitive rates
Pros
- Complete recording solution (screen + audio + video)
- Advanced AI transcription and summarization
- Free tier with substantial functionality
- Excellent user interface and ease of use
- Secure sharing and collaboration features
- No time limits on recordings
- Works across all major platforms
- Trusted by 250,000+ users
Cons
- Newer platform compared to established competitors
- Advanced features require premium subscription
- Limited CRM integrations compared to enterprise solutions
Best For: Sales teams conducting hybrid presentations, product demos, and screen-sharing calls who need comprehensive recording and analysis capabilities.
2. Gong - The Enterprise Revenue Intelligence Leader
Gong recording has become synonymous with enterprise-grade call recording solutions, offering sophisticated AI analysis that goes far beyond simple recording to provide revenue intelligence insights.
Why It Stands Out: Gong’s AI analyzes gong calls to identify successful sales patterns, track competitor mentions, and predict deal outcomes with remarkable accuracy, making it the gold standard for large sales organizations.
Key Features:
- Automatic meeting joining across all major platforms
- Advanced conversation intelligence and sentiment analysis
- Revenue forecasting and deal scoring
- Competitor mention tracking and analysis
- Team performance benchmarking
- Integration with major CRM systems
- Custom coaching alerts and recommendations
- Advanced reporting and analytics dashboards
Pricing: Custom enterprise pricing (typically $8,000+ per year)
Pros
- Industry-leading conversation intelligence
- Comprehensive revenue analytics
- Strong CRM integrations
- Proven ROI for enterprise teams
- Advanced coaching and training features
- Excellent customer support
- Regular feature updates and improvements
Cons
- Very expensive for small to medium businesses
- Complex setup and onboarding process
- Overkill for basic recording needs
- Requires significant training to maximize value
Best For: Large enterprise sales teams with substantial budgets who need comprehensive revenue intelligence and advanced analytics.
3. Chorus (by ZoomInfo) - The Sales Coaching Specialist
Chorus focuses specifically on sales performance optimization through AI call recording software that provides real-time coaching insights and team performance analytics.
Why It Stands Out: Chorus excels at identifying coaching opportunities and helping sales managers improve team performance through data-driven insights from recorded calls.
Key Features:
- Real-time conversation analysis and alerts
- Automated call scoring and performance metrics
- Sales coaching recommendations and alerts
- Deal risk assessment and forecasting
- Keyword and topic tracking
- Team performance leaderboards
- Integration with popular CRM platforms
- Mobile app for on-the-go access
Pricing: Starts around $8,000 per year for teams
Pros
- Excellent coaching and training features
- Real-time analysis during calls
- Strong performance management tools
- Good CRM integrations
- Intuitive user interface
- Proven impact on sales performance
Cons
- High cost for smaller teams
- Limited standalone recording features
- Requires ZoomInfo ecosystem for full value
- Complex pricing structure
Best For: Sales teams focused on performance improvement and coaching who need real-time guidance and comprehensive analytics.
4. Otter.ai - The Meeting Note Specialist
Otter.ai has evolved from a simple transcription service into a comprehensive call recording solution that excels at creating searchable, shareable meeting notes.
Why It Stands Out: Otter.ai’s strength lies in its superior transcription accuracy and collaborative features that make it easy for teams to review and act on recorded conversations.
Key Features:
- Real-time transcription with speaker identification
- Keyword search across all recordings
- Collaborative note-taking and commenting
- Integration with Zoom, Teams, and Google Meet
- Automated summary generation
- Custom vocabulary for industry terms
- Mobile app with offline sync
- Team workspace management
Pricing: Free tier available; Pro plans start at $8.33/month
Pros
- Excellent transcription accuracy
- Strong free tier
- Easy sharing and collaboration
- Good search functionality
- Simple, intuitive interface
- Reliable performance
- Mobile app works well
Cons
- Limited sales-specific features
- No advanced analytics or insights
- Basic reporting capabilities
- Limited CRM integrations
Best For: Small to medium teams who need reliable transcription and note-taking capabilities without complex sales analytics.
5. Fireflies.ai - The AI-Powered Meeting Assistant
Fireflies.ai combines AI call recording software with intelligent meeting assistance, automatically joining calls and providing comprehensive post-meeting insights.
Why It Stands Out: Fireflies.ai’s AI assistant automatically captures, transcribes, and analyzes meetings while providing actionable insights and follow-up recommendations.
Key Features:
- Automatic meeting joining and recording
- AI-powered action item extraction
- Multi-language transcription support
- Smart search across all conversations
- CRM integration and automatic logging
- Team collaboration and sharing features
- Custom topic tracking and alerts
- Video conferencing platform integration
Pricing: Free tier available; Pro plans start at $10/month per user
Pros
- Automatic meeting attendance
- Strong AI-powered insights
- Good free tier
- Multi-language support
- Easy CRM integration
- Reliable transcription quality
- User-friendly interface
Cons
- Limited advanced sales analytics
- Can be resource-intensive
- Some features require higher tiers
- Learning curve for advanced features
Best For: Teams who want automated meeting assistance with AI-powered insights and action item extraction.
6. Jiminny - The Performance-Driven Platform
Jiminny positions itself as a comprehensive call recording software for business that focuses on revenue team performance and deal progression tracking.
Why It Stands Out: Jiminny combines call recording with pipeline management and performance coaching, providing a complete view of sales team effectiveness.
Key Features:
- Automated call scoring and performance metrics
- Deal progression tracking and forecasting
- Revenue team performance dashboards
- Coaching workflows and recommendations
- CRM synchronization and data enrichment
- Custom reporting and analytics
- Team collaboration and sharing tools
- Integration with popular sales platforms
Pricing: Custom pricing based on team size and features
Pros
- Strong performance management features
- Good deal tracking capabilities
- Comprehensive coaching tools
- Solid CRM integrations
- User-friendly interface
- Regular feature updates
Cons
- Custom pricing can be expensive
- Limited free options
- Requires sales process alignment
- May be complex for simple needs
Best For: Revenue teams who need integrated performance management and deal tracking alongside call recording capabilities.
7. Rev.ai - The Transcription Accuracy Leader
Rev.ai specializes in providing the highest quality phone recording software transcription services, making it ideal for teams where transcript accuracy is paramount.
Why It Stands Out: Rev.ai combines automated AI transcription with human review options, ensuring the highest possible accuracy for important sales conversations.
Key Features:
- Industry-leading transcription accuracy
- Human review options for critical calls
- Custom vocabulary and speaker training
- API integration for custom workflows
- Multi-language transcription support
- Secure, compliant data handling
- Real-time and batch processing options
- Developer-friendly tools and documentation
Pricing: Pay-per-minute pricing starting at $0.02/minute
Pros
- Highest transcription accuracy available
- Human review option ensures quality
- Flexible API integration
- Strong security and compliance
- Transparent, usage-based pricing
- Excellent customer support
Cons
- Limited sales-specific features
- No native call recording capabilities
- Requires technical integration
- Costs can add up with high usage
Best For: Teams who need the highest possible transcription accuracy and have technical resources for integration.
8. Zoom - The Built-in Recording Solution
Zoom’s native recording capabilities provide a simple call recording solution for teams already using the platform for video conferencing.
Why It Stands Out: For teams already using Zoom, the built-in recording features provide a cost-effective way to capture and store sales calls without additional software.
Key Features:
- Automatic cloud recording for paid accounts
- Local recording options
- Basic transcription services (additional cost)
- Sharing and collaboration features
- Integration with Zoom ecosystem
- Mobile recording capabilities
- Security and compliance features
- Simple setup and management
Pricing: Included with Zoom paid plans starting at $14.99/month
Pros
- Included with existing Zoom subscriptions
- Simple setup and use
- Reliable recording quality
- Good security features
- Works across all devices
- No additional software needed
Cons
- Limited analysis and insights
- Basic transcription requires extra cost
- No sales-specific features
- Limited search and organization
Best For: Teams already using Zoom who need basic recording capabilities without additional complexity or cost.
9. Microsoft Teams - The Enterprise Integration Champion
Microsoft Teams recording provides seamless call recording systems integration for organizations already invested in the Microsoft ecosystem.
Why It Stands Out: Teams recording offers enterprise-grade security and compliance while integrating perfectly with Microsoft 365 workflows and applications.
Key Features:
- Native recording in Teams meetings
- Integration with Microsoft 365 ecosystem
- Enterprise security and compliance
- Automatic transcription (additional licensing)
- SharePoint storage integration
- Stream integration for video management
- Mobile recording capabilities
- Administrative controls and policies
Pricing: Included with Microsoft 365 Business plans
Pros
- Seamless Microsoft ecosystem integration
- Enterprise-grade security and compliance
- Included with existing Microsoft 365 plans
- Good administrative controls
- Reliable performance
- Works well on mobile devices
Cons
- Limited to Teams meetings only
- No sales-specific analytics
- Transcription requires additional licensing
- Basic search and organization features
Best For: Enterprise organizations using Microsoft 365 who need compliant recording with existing workflow integration.
10. Aircall - The Cloud Phone System with Recording
Aircall provides comprehensive phone call recording software as part of its cloud-based phone system, making it ideal for sales teams handling high volumes of phone calls.
Why It Stands Out: Aircall combines professional phone system features with built-in recording capabilities, providing a complete solution for phone-heavy sales operations.
Key Features:
- Automatic call recording for all conversations
- CRM integration and call logging
- Real-time call monitoring and coaching
- Advanced call analytics and reporting
- Team performance dashboards
- International phone number support
- Mobile and desktop applications
- Integration with popular business tools
Pricing: Starting at $30/month per user
Pros
- Complete phone system solution
- Automatic recording of all calls
- Strong CRM integrations
- Good analytics and reporting
- International number support
- Real-time monitoring capabilities
Cons
- Higher cost compared to recording-only solutions
- Limited to phone calls only
- No video or screen recording
- May be overkill for teams with existing phone systems
Best For: Sales teams that need a complete cloud phone system with integrated recording and CRM connectivity.
11. Dialpad - The AI-Powered Communication Platform
Dialpad offers best call recording software features integrated with AI-powered conversation insights as part of its comprehensive communication platform.
Why It Stands Out: Dialpad’s Voice Intelligence (Vi) provides real-time AI insights during calls, making it unique among communication platforms.
Key Features:
- AI-powered real-time call insights
- Automatic call recording and transcription
- Sentiment analysis and conversation scoring
- CRM integration and call logging
- Team collaboration and coaching tools
- Advanced analytics and reporting
- Multi-channel communication support
- Mobile and desktop applications
Pricing: Starting at $23/month per user
Pros
- Real-time AI insights during calls
- Comprehensive communication platform
- Good transcription and analysis features
- Strong mobile app
- Competitive pricing
- Regular feature updates
Cons
- Limited to Dialpad platform
- May require system changes
- Learning curve for advanced features
- Some features require higher tiers
Best For: Teams who want AI-powered communication insights integrated with their phone system and recording capabilities.
12. Loom - The Visual Sales Recording Specialist
Loom provides specialized call recording solutions for visual sales presentations, screen demos, and asynchronous sales communications.
Why It Stands Out: Loom excels at creating professional video messages and screen recordings that sales teams can use for follow-ups, demos, and personalized outreach.
Key Features:
- Screen and webcam recording
- Instant video sharing and embedding
- Viewer analytics and engagement tracking
- Team collaboration and workspace management
- Custom branding and CTAs
- Integration with popular sales tools
- Mobile recording capabilities
- Video editing and enhancement tools
Pricing: Free tier available; Business plans start at $8/month per user
Pros
- Excellent for visual sales content
- Easy recording and sharing
- Good free tier
- Strong engagement analytics
- User-friendly interface
- Custom branding options
Cons
- Limited live call recording features
- No transcription in free tier
- Basic analytics compared to specialized tools
- Not designed for traditional phone calls
Best For: Sales teams creating personalized video messages, product demos, and visual follow-up content rather than traditional call recording.
Why Sales Call Recording Software Matters in 2025
Modern sales call recording goes far beyond simple audio capture. Today’s AI call recording software provides intelligent analysis that helps sales teams identify winning patterns, coach representatives more effectively, and close deals faster. Similar AI-driven solutions like healthcare call center tools are transforming patient support by enhancing real-time communication in the healthcare sector. With features like gong meeting recording and advanced conversation intelligence, these platforms transform raw sales conversations into actionable business insights.
Key benefits include:
- Performance Analysis: Track talk time, sentiment, and key topics across all gong calls
- Training Excellence: Use real call examples for coaching new and existing team members
- Compliance Assurance: Maintain detailed records for regulatory requirements and legal protection
- Revenue Optimization: Identify successful sales patterns and replicate them across your team
The Importance of Sales Call Recording
Enhancing the Recording Process
Modern AI-powered tools like ScreenApp are revolutionizing the way sales calls are recorded. They offer features that extend far beyond simple recording, allowing simultaneous screen, audio, and webcam recording. This multifaceted approach provides a more comprehensive context of the sales interaction, helping sales teams understand not just what was said, but how it was presented and received.
Transcription and Summarization
Another significant advantage of AI tools is the ability to transcribe and summarize video content. ScreenApp, for instance, leverages advanced GPT AI technology to transform lengthy video content into written documents. This capability makes it much easier to review, search, and gain insights from sales calls. Instead of having to listen to an entire call again, sales representatives can simply read through the transcriptions or summaries.
Deep Analysis for Actionable Insights
Arguably the most powerful feature of AI tools in sales call recording and reporting is their ability to provide deep analysis. They can extract valuable information from calls, identify patterns and trends, and even make predictions based on these insights. This capability allows sales teams to make data-driven decisions and improve their strategies proactively.
