How-to Guide
How to Record Meetings with Meeting Bot
Learn how to automatically record, transcribe, and manage your meetings using ScreenAppβs Meeting Bot with Google Meet, Microsoft Teams, or Zoom integrations.
How can we help you?
Find answers to common questions and get the help you need.
ScreenApp Help Center
Office
For administration purposes
6/11 York St, Sydney, 2000, Australia
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How-to Guide
How to Record a Specific Tab in Chrome (and Other Browsers)
Need to record a single browser tab without watermarks or time limits? Learn how to capture any tab in Chrome, Firefox, or Edge with high-quality video and audio.
How-to Guide
ScreenApp API and SDK Documentation
ScreenApps API enables you to automatically transcribe, summarize, and analyze video and audio content
How-to Guide
ScreenApp Zoom Integration Guide
This guide explains how to integrate ScreenApp with Zoom to automatically transfer Zoom meeting recordings, process them with ScreenAppβs features,...
How-to Guide
How to Convert Screen Recordings to Text
Learn how to extract text from screen recordings automatically with ScreenApp. Convert any screen recording to text in minutes with AI-powered transcription.
Legal
How ScreenApp Handles Abuse Reports
Learn how ScreenApp responds to abuse reports and protects user rights while maintaining compliance with infrastructure provider policies.
How-to Guide
How To Delete Your ScreenApp Account
Learn how to delete your ScreenApp account
How-to Guide
How to Record your Screen (Updated)
Learn how to record your screen in the update version of ScreenApp
How-to Guide
Choosing the Right ScreenApp Plan
Learn how to choose the right ScreenApp plan
How-to Guide
How to Use ScreenApp in your Preferred Language
Learn how to use Screenapp in your preferred Language
FAQ
Privacy of Videos and Audio Recordings
This article explains how ScreenApp ensures the privacy of your videos and audio recordings.
Account & Billing
Resolve Multiple Charges
What to do if you have been double charged
Getting Started
Talk to a Live Representative
Learn how to get support
Legal
Terms and Conditions
View the full ScreenApp Terms and Conditions
How-to Guide
Student and Non Profit Discounts in ScreenApp
How to get a Non Profit or Student discount
How-to Guide
How Do I Test My Voice?
To test your voice, you have two options: 1
Features & Recording
Where Can I Find My Most Recent Transcription?
To locate your most recent transcription, follow these steps: 1
How-to Guide
How Do I Reset My Password?
To reset your password, follow these steps: 1
FAQ
What Languages Can ScreenApp Transcribe In?
ScreenApp, using Whispers technology, supports transcription in the following languages: 1
Troubleshooting
Transcriptions Are Not in the Correct Language
Learn how to correct the transcript language
General
Can I Customize AI Note-Taking?
Yes, you can customize AI note-taking using the Ask AI feature
How-to Guide
How Do I Analyze a Video?
Analyzing a video in ScreenApp allows you to dive deeper into the content without manually watching or scrubbing through long recordings
How-to Guide
How do I Summarize a Video?
Summarizing a video in ScreenApp is fully automated, whether you upload a file, record a video, or import from a URL
General
Supported URL Imports on ScreenApp
ScreenApp supports pasting and importing videos from a wide range of platforms to summarize and take notes from
General
What are ScreenApp's Primary Functions?
ScreenApp automatically handles the recording, transcription, summarization, and note-taking of your video and audio content
How-to Guide
How to Access Your Services
Learn how to access ScreenApp services
How-to Guide
Accessing Videos from Another Computer
Learn how to access videos from another computer
Troubleshooting
Account Creation Problems: Troubleshooting
Learn how to create an account
Troubleshooting
AI Notes Not Working: Troubleshooting
Learn how to troubleshoot when AI notes are not working
Troubleshooting
Adding People to Folders: Troubleshooting
Learn how to add people to folders
Troubleshooting
AskAI Troubleshooting Guide
Learn how to troubleshoot AskAI
Troubleshooting
AskAI Not Responding: How to Fix It
Learn how to fix AskAi not responding
Troubleshooting
Resolving Audio Playback Issues
Learn how to resolve audio playback issues
Troubleshooting
Fixing Audio Recording Issues
If youre experiencing audio problems during your ScreenApp.io recordings, here are some common causes and solutions: No audio: Ensure your microp...
Troubleshooting
Troubleshooting Audio Upload Problems
Learn how to troubleshoot audio upload problems
Troubleshooting
Billing and Upgrade Issue Resolution
Learn the resolution to billing and upgrade issues
Troubleshooting
Cannot Record or Upload: Solutions
Learn how to fix the issue of not being able to record and upload
Troubleshooting
Troubleshooting Caption and Transcription Problems
Learn how to troubleshoot caption and transcription problems
Troubleshooting
Fixing Video Download Issues in Chrome
Learn how to fix video download issues in Chrome
Troubleshooting
Fixing Copy Function Issues
Learn how to Fix Copy Function Issues
How-to Guide
Deleting Your Account: Step-by-Step Guide
Learn how to delete your account: a step-by-step guide
How-to Guide
Correcting Incorrect Information in Transcripts
Learn how to correct incorrect information in transcripts
How-to Guide
Deleting Videos: Step-by-Step Guide
If youve accumulated a lot of videos and want to declutter your space, heres how to delete them: Go to the ScreenApp website an...
How-to Guide
Discord Integration Request
Learn how to request for discord integration
How-to Guide
Displaying Subtitles: How-To Guide
Learn how to display subtitles
Troubleshooting
Troubleshooting Download Problems
Learn how to troubleshoot download problems
Troubleshooting
Duplicate Charges After Account Closure
Learn how to resolve duplicate charges after account closure
Troubleshooting
Fixing Issues with Edited Videos
Learn how to fix issues with edited videos
How-to Guide
Finding Your Full Transcript
Learn how to find your full transcript
Troubleshooting
Fixing Broken URLs for Uploads
Learn how to fix broken URLs for uploads
Troubleshooting
Fixing Download Issues
Learn how to fix download issues
Troubleshooting
Fixing Incorrect Transcripts
Learn how to fix incorrect transcripts
Troubleshooting
Fixing Status 500 Errors When Importing a URL
A Status 500 error occurs when you attempt to import a URL into our system, and it fails to fetch the data from the provided source
Troubleshooting
Fixing Transcription Not Working
If your transcription is stuck on generating for an extended period of time (more than 2 hours), this typically indicates an issue with overloa...
How-to Guide
Why Downloads Aren't Enabled for Free Accounts
Learn why downloads arent enabled for free accounts
Troubleshooting
Fixing Frozen Transcription Generation
Learn how to Fix Frozen Transcription Generation
Troubleshooting
General Troubleshooting for Errors
Learn how to troubleshoot general errors
Troubleshooting
Google Integration: Troubleshooting Guide
Google Integration: Troubleshooting Guide
Troubleshooting
How to Fix Illegible Transcripts
Learn how to fix illegible transcripts
How-to Guide
Improving Upload Speeds
Learn how to Improve Upload Speeds
Troubleshooting
Fixing Issues with Link Sharing
Learn how to fix issues with link sharing
Troubleshooting
What to Do When Library Size Limit Is Reached
Learn what to do when library size limit is reached
Troubleshooting
Uploading Videos to LinkedIn: Troubleshooting
Learn how to troubleshoot uploading videos to LinkedIn
Troubleshooting
Transcript Generation Taking Too Long: Fixes
Fixing the issue of transcript generation taking too long
Troubleshooting
Troubleshooting Long Video Uploads
Learn how to troubleshoot long video uploads
How-to Guide
Managing Long Transcriptions (12-Hour Limit)
Learn how to manage long transcriptions with 12 hour limit
Troubleshooting
Fixing Missing Recordings in the Library
Learn how to fix missing recordings in the library
How-to Guide
Using ScreenApp on Mobile Devices
Learn using ScreenApp on mobile devices
Troubleshooting
Resolving Menu Item Display Issues
Learn how to resolve menu item display issues
Troubleshooting
Troubleshooting MP4 Conversion Problems
Learn how to troubleshoot MP4 conversion problems
Troubleshooting
Solving No Audio Detected in Video Issues
Learn how to solve no audio detected in video
Troubleshooting
Fixing Non-Transcribing Audio Files
Learn how to fix non-transcribing audio files
Troubleshooting
Troubleshooting Online Meeting Recording Issues
Learn how to troubleshoot online meeting recording issues
How-to Guide
How Participants Can Save Their Videos
Learn how participants can save their videos
Troubleshooting
Account Not Reflecting Payment Changes
Learn why the account is not reflecting the payment changes
How-to Guide
Payment Options: Do You Accept PayPal?
Learn the payment options of Screenapp
Troubleshooting
Resolving Payment Problems
If youre having trouble processing a payment on ScreenApp, we use Stripe as our payment provider
How-to Guide
Prioritizing First Transcriptions
Learn how to prioritize first transcriptions
Troubleshooting
Fixing Recording Issues
If you encounter recording issues in ScreenApp, you may experience incomplete recordings, choppy playback, audio problems, or even a complete failu...
How-to Guide
How to Record Multiple Screens
Learn how to record multiple screens
Troubleshooting
Why Recordings Aren't Saving to the Library
Learn why recordings arent saving to the library
How-to Guide
Recording Requests Not Working: Solutions
Learn how to solve recording requests not working
Troubleshooting
How to Recover Lost Files
When recording with ScreenApp, your video is streamed directly to our servers
Troubleshooting
Reporting and Resolving Bugs
Learn how to report and resolve bugs
How-to Guide
Fixing Repeated Sign-In Requests
Learn how to fix repeated sign-in requests
Troubleshooting
Resolving Billing Issues
Learn how to resolve billing issues
How-to Guide
How to Revert a Trimmed Video
Learn how to Revert a Trimmed Video
Troubleshooting
Resolving Transcript and Summary Loading Problems
Resolving Transcript and Summary Loading Problems
Troubleshooting
How to Fix Screen Recording Capturing One Speaker
Learn how to fix screen recording capturing one speaker
Troubleshooting
Fixing Transcriptions for Screen Recordings
Learn to fix transcriptions for screen recordings
Troubleshooting
Why Screen Recording Only Captures 9 Seconds
Learn why screen recordings are only short
Troubleshooting
Resolving Slow Performance Issues
Learn how to resolve slow performance issues
Troubleshooting
Solving Upload Problems
Learn how to solve upload problems
Troubleshooting
Fixing Speaker Name Saving Issues
Learn how to fix speaker name saving issues
Troubleshooting
What to Do if Transcriptions Are Stuck
Learn what to do if transcriptions are stuck
Troubleshooting
Resolving Stuck Video Loading
Learn how to resolve stuck video loading
Account & Billing
Clarifying Subscription Options
ScreenApp offers several subscription options to suit different needs, ranging from a free starter plan to more advanced plans with unlimited features
Troubleshooting
Fixing Translation Bugs
Fixing Translation Bugs
Troubleshooting
Troubleshooting MP4 Import Issues
Learn about download file types (MP4)
Troubleshooting
Troubleshooting Summarizer Issues
Troubleshooting Summarizer Issues
Troubleshooting
Troubleshooting Truncated Transcripts
Learn how to troubleshoot truncated transcripts
How-to Guide
How to Update Your Plan
How to Update Your Plan
Troubleshooting
Can't Upgrade? Here's What to Do
Cant Upgrade? Heres What to Do
How-to Guide
How to Upgrade Your Plan
Learn how to upgrade your plan
Troubleshooting
Video Finalizing Without Saving: What to Do
Learn what to do when video finalizing without saving
Troubleshooting
Resolving Video Playback Problems
Learn how to resolve video playback problems
Getting Started
Requesting a Video Progress Bar with Chapters
Learning the feature of video progress bar with chapters
FAQ
Frequently Asked Questions
Got questions about ScreenApp? Weve got answers! Get all the info you need on recording, sharing, features, and more in our comprehensive FAQ section.
Account & Billing
Cancellation Policy
Learn about ScreenApps Cancellation policy
FAQ
Is ScreenApp Safe?
This article outlines ScreenApps commitment to data security. Learn how we keep your information safe with encrypted storage, minimal permissions, no AI training, and strict adherence to Australian privacy laws.
Legal
Privacy Policy
Read ScreenApps Privacy Policy and how we handle cookies
Legal
Security
How we handle your privacy and security at ScreenApp
Getting Started
Allowing Webcam Access
This article provides a step-by-step guide on how to reactivate webcam access on ScreenApp in Google Chrome for secure browsing.
Troubleshooting
Troubleshooting Audio Issues in Your Video
The article provides solutions for audio issues in videos, focusing on Chrome audio permissions and selecting the correct audio source.
How-to Guide
How to Cancel my Subscription?
ScreenApp provides a step-by-step guide on how to cancel a subscription, including accessing a cancellation form, providing account details, and submitting a cancellation request.
How-to Guide
How to Delete my Account
The article provides a guide on how to delete a user account, what it entails, and important notes to consider.
How-to Guide
How to Clear Storage Space in Browser
The article provides a guide on clearing browser cache for ScreenApp users on Google Chrome to resolve storage issues.
FAQ
How many minutes can I record?
Video platform offers screen recording with a duration limit to ensure quality; 45 minutes for free users, 3 hours for business users.
How-to Guide
How to Share a Video
The article provides a step-by-step guide on how to upload and share videos using cloud storage services.
How-to Guide
How to Manage Request Recording on ScreenApp
ScreenApps request recording feature allows users to proctor exams, conduct interviews, and create tutorials. This guide explains how to set up request recording, customize the URL, and add additional parameters to the link.
Troubleshooting
Out of Storage and Memory
This article provides solutions for browser memory issues while using ScreenApp, including enabling Cloud Sync.
How-to Guide
How to Allow Camera Access Inside Chrome for Screen Recording
The article provides a step-by-step guide on how to allow camera access in Google Chrome for ScreenApp.
How-to Guide
Recording Multiple Screens
The article provides a step-by-step guide on how to use ScreenApp for recording multiple screens simultaneously.
How-to Guide
Recording your screen
ScreenApp allows easy recording of screen, webcam or both in Chrome, with options for audio capture.
Getting Started
Request Recordings
ScreenApps Request Recording feature allows users to invite others to record videos for various purposes.
Getting Started
ScreenApp AI
ScreenApp AI is a SaaS platform that uses advanced AI to transcribe, summarize, and organize videos.
Troubleshooting
Why Can't I Select System Audio?
The article provides solutions for difficulties in selecting system audio, including checking browser settings, using Chrome, adjusting privacy settings, and disabling content blockers.
How-to Guide
How to Ensure Your Team Can View Your Videos
Article provides steps to share videos with your team for collaboration, including inviting team members and moving videos to a teamspace.
Getting Started
Using the Cloud
Video platform offers cloud sync for secure video storage, transcription, and search features.
How-to Guide
How to Transcribe a Google Meet Meeting with ScreenApp
ScreenApp is the easiest way to transcribe your Google Meet meetings. With ScreenApp, you can get an accurate transcript of your meeting in just a few clicks. No need to download any extensions or plugins.
How-to Guide
How to Change Your ScreenApp Password
Learn how to change your ScreenApp account password. ScreenApp is a top-rated screen video recorder for instant screen recording.
How-to Guide
How to downgrade your existing ScreenApp plan to a free plan
Discover how to easily switch from a paid ScreenApp plan to the free version. Record your screen effortlessly with the top-rated free screen recorder online.
How-to Guide
How to Downgrade ScreenApp Account
Discover how to easily downgrade your ScreenApp plan from Premium to Standard. Record your screen effortlessly with ScreenApp, the top screen capturing tool.
How-to Guide
How to Record an Application Window
Learn how to record an application window with ease using Screenapps comprehensive step-by-step guide. Capture your screen effortlessly.
How-to Guide
How to Record the Entire Screen
Learn how to use screenapp, the online screen recorder that allows you to easily capture your entire screen. Record, save, and share your screen effortlessly.
How-to Guide
How to Record Your Screen with Browser Audio
Record your screen with browser audio using ScreenApp. Multiple audio recording options and no need for additional software. Your No. 1 choice for screen recording.
How-to Guide
How to Record your Screen
Capture your screen and record videos with ease using our video screen capture tool. Perfect for tutorials, presentations, and more.
How-to Guide
How to Recover Lost Screen Recordings
Learn how to recovery any lost recordings
How-to Guide
How to Request a Screen Recording on ScreenApp
Discover how to request a screen recording on ScreenApp, the top free online screen recording software. Ideal for professional teams and client support, collaborate effortlessly with colleagues or customers. Record your screen in seconds.
How-to Guide
How to Upload a Video to the ScreenApp Cloud
Discover how to easily upload your screen recordings to the ScreenApp cloud. Record your screen effortlessly with the top-rated free online screen recorder.
How-to Guide
How to Use the Recording Trim Feature
Customize your recordings with the new ScreenApp editor! Remove unnecessary parts and merge selected clips into one optimal video for a seamless viewing experience.
Getting Started
Where to Find Invoice and Billing Information
Access and update your invoice and billing info on ScreenApp, the top free screen video recorder. Record your screen instantly with ScreenApp.
How-to Guide
How to Recover Your ScreenApp Password
Recover your ScreenApp account password easily with our step-by-step guide. Capture your screen effortlessly with ScreenApps convenient screen recording feature.
How-to Guide
How Can I Use Screen Casting
Screen casting is a versatile tool for creating game reviews, educational videos, professional demos, and more. Share your webcam feed while capturing your screen for engaging content.
How-to Guide
How to Record Your Screen on Ubuntu (Linux)
Learn how to easily record your screen on Ubuntu using the screenapp tool. Capture high-quality videos and share them effortlessly.
How-to Guide
How to Record Your Screen on Windows
Easily record your screen on Windows with screenapp. Capture high-quality videos and share them effortlessly. Try it now!
How-to Guide
How to Create a ScreenApp Account and Record Your Screen
Discover the best screen capture software to record your browser effortlessly. Sign up with ScreenApp for exclusive features and amazing benefits.
How-to Guide
How to Update Your ScreenApp Profile
Update your ScreenApp profile easily and quickly. ScreenApp is the top-rated free screen recorder for instant screen recording.
How-to Guide
How to Upgrade Your ScreenApp Plan
Upgrading your ScreenApp plan unlocks a world of possibilities, whether youre a casual user or a recording pro. This guide walks you through everything you need to know
How-to Guide
Download a Screen Recording or Video
Master the art of screen recording and downloading with ScreenApp. This guide offers step-by-step instructions to capture, save, and download your recordings.