Fixing Video Download Issues in Chrome

Learn how to fix video download issues in Chrome

By ScreenApp Team

If you’re experiencing problems downloading your ScreenApp.io recordings in Chrome, here are some common causes and solutions:

Why This Happens

How to Resolve It

  1. Check Internet Connection: Ensure you have a stable and reliable internet connection.
  2. Disable Browser Extensions: Temporarily disable any browser extensions that might interfere with downloads.
  3. Update Chrome: Make sure you’re using the latest version of Chrome. Updates often include bug fixes and performance improvements.
  4. Clear Browser Cache and Cookies: Clearing your browser’s cache and cookies can sometimes resolve download issues.
  5. Check Download Location: Verify that the downloaded file is saving to the correct location on your computer.
  6. Try a Different Browser: If the issue persists, try downloading the recording in a different browser like Firefox or Safari.
  7. Contact ScreenApp.io Support: If you’ve exhausted all other options, reach out to ScreenApp.io’s support team for further assistance.

Additional Tips