Fixing Status 500 Errors When Importing a URL

A Status 500 error occurs when you attempt to import a URL into our system, and it fails to fetch the data from the provided source. This is a server error, often indicating that the URL is not recognized or accessible by our system.

Why This Happens

A Status 500 error usually occurs for the following reasons:

• Unrecognized URL : The URL you are trying to import may not be supported or structured in a way that our system can fetch data.
• Third-Party Platform Restrictions : Some platforms, such as Instagram or other third-party services, may block or restrict external requests, preventing our system from fetching the content you want to import.

Workaround

If you’re facing a Status 500 error due to platform restrictions, you can still capture the content using our built-in Screen Recorder feature. However, please note:

• Live Recording Only : You will need to record the content live as it plays on your screen. Our screen recorder does not support capturing past content, but it will allow you to record and analyze real-time content from any platform.

How to Use the Screen Recorder

1. Open our app and navigate to the screen recorder tool.
2. Start the screen recording and play the content you wish to capture live.
3. Once the recording is finished, you can import the recording for further analysis, transcription, or summarization. This method is an effective workaround for capturing content from restricted platforms or resolving Status 500 errors when importing URLs.