Why This Happens
- Incorrect payment information: Ensure your payment details are accurate and up-to-date.
- Payment processing errors: There might be temporary issues with the payment processor.
- Subscription cancellation issues: If you’re trying to cancel your subscription, ensure you’ve followed the correct process.
- Chargeback or dispute: If you’ve initiated a chargeback or dispute, it might be affecting your subscription.
How to Resolve It
- Verify Payment Information: Double-check your payment details, including card number, expiration date, and billing address.
- Contact Your Payment Provider: If you’ve recently changed your payment method or encountered payment declines, contact your bank or credit card company for assistance.
- Review Subscription Status: Log in to your ScreenApp account and check your subscription status. Ensure it’s active and not expired or canceled.
- Cancel Subscription (if needed): If you intend to cancel your subscription, follow ScreenApp’s cancellation process outlined in their terms of service. For your reference, our refund policy is also detailed in the Terms of Service, allowing you to request a refund if applicable.
- Contact ScreenApp Support: If you’re still unable to resolve the issue, reach out to ScreenApp support team for further assistance. They can investigate the problem and provide specific solutions.
Additional Tips
- Check for Temporary Payment Processing Issues: Sometimes, temporary glitches can occur with payment processors. Wait a short while and try again.
- Review ScreenApp’s Billing Policy: Familiarize yourself with ScreenApp’s billing policies and refund procedures. If you need help or have questions, contact our customer support team at support@screenapp.io. By following these steps and seeking assistance from ScreenApp support team if needed, you should be able to resolve most billing issues and ensure a smooth subscription experience.